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Published By: ServiceSource     Published Date: Nov 12, 2019
It’s important to grow your customer base and market share. But by focusing all of your attention on net new sales, you’re only scratching the surface of your revenue potential. While this strategy might work out in the short term, it’s a surefire recipe for stagnation down the road. It’s time for a different approach – one that is focused not only on continuously improving customer outcomes, but also increasing the profitability of your relationship with them. Download our playbook, “Mining for Value: A Comprehensive Guide to Customer Expansion,” to learn how you can maximize the value of your existing customers.
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ServiceSource
Published By: Salesforce     Published Date: Nov 11, 2019
Drive strategic growth with Salesforce. Sales executives must find a way to turn growth initiatives into sales. Salesforce has helped customers: • 30% Increase in revenue • 40% Faster integration • 20% Increase in partner sales • 33% Increase in pipeline • 17% Increase in deal size Download this solution brief to learn how to use Salesforce to make any go-to-market change profitable.
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Salesforce
Published By: Salesforce     Published Date: Nov 11, 2019
Learn how Mulesoft plus Salesforce drives sales. Customers who use Salesforce plus Mulesoft to provide a connected sales experience see: 3x faster order provisioning 26% increase in sale productivity 66% faster delivery time Download this white paper to get a closer look at how to connect CRM to your back office and drive sales.
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Salesforce
Published By: Dassault Systèmes     Published Date: Nov 11, 2019
Learn about challenges, solutions and benefits of 7 DELMIA customers from different industries. Delivering quality products is important in all industries, but it is especially critical where consumer health and safety are affected. Automotive is one of those industries. That’s why Autoliv, a supplier of airbags and safety systems to all of the global automotive OEM’s, wanted to better manage quality and material flows, achieve greater traceability, and drive continuous improvement across its manufacturing plants. They have chosen DELMIA Apriso as their manufacturing execution platform. Autoliv has now an enterprise solution to streamline production operations from planning, to inventory and material flow management, to traceability and continuous improvement.
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Dassault Systèmes
Published By: Dassault Systèmes     Published Date: Nov 11, 2019
Learn about challenges, solutions and benefits of 7 DELMIA customers from different industries. Delivering quality products is important in all industries, but it is especially critical where consumer health and safety are affected. Automotive is one of those industries. That’s why Autoliv, a supplier of airbags and safety systems to all of the global automotive OEM’s, wanted to better manage quality and material flows, achieve greater traceability, and drive continuous improvement across its manufacturing plants. They have chosen DELMIA Apriso as their manufacturing execution platform. Autoliv has now an enterprise solution to streamline production operations from planning, to inventory and material flow management, to traceability and continuous improvement.
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Dassault Systèmes
Published By: ttec     Published Date: Nov 08, 2019
Today’s most successful brands blend Artificial Intelligence (AI) and automation with human intelligence (HUMINT) to augment their customer and employee experience strategies in the contact center – and as a result, they’re winning over customers. While some tasks are perfect for automation – think about those mundane, repetitive, low-value actions – the truth is, AI simply cannot replicate the “human touch.” Understanding the strengths of each kind of intelligence (AI + HUMIT), and using them to cooperatively deliver exceptional employee and customer experiences is a pivotal competitive differentiator for brands. These leading brands agree there are four specific ways to drive the greatest outcomes – and we go into detail about them in all our Contact Center Collaborative Intelligence strategy guide.
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ttec
Published By: Rackspace     Published Date: Nov 06, 2019
In this hands-on guide, our AWS Amazing Minds share advice on how to navigate and optimise your cloud journey on AWS, tackling the 9 most common questions around upskilling on AWS, automation, DevSecOps, customised cloud and more. Our customers were the catalyst for creating the Amazing Minds series. Independent research combined with insights from our day-to-day business interactions, told us unequivocally that they wanted to be part of the journey. We also know that a secure and high-performing cloud journey is at its best when it’s a shared experience. Download the guide to see how you can achieve how performance outcomes on AWS and save time and money whilst doing so.
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Rackspace
Published By: Automation Anywhere     Published Date: Nov 06, 2019
Learn why companies aren’t currently embracing RPA at scale and understand how to tackle different scaling challenges, from reaching the ceiling of a small Proof of Concept to keeping your people and RPA strategies aligned. Find out how scale was successfully achieved for some of Automation Anywhere’s customers, including Bancolombia.
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scaling challenges, proof of concept, bancolombia
    
Automation Anywhere
Published By: Automation Anywhere     Published Date: Nov 06, 2019
Learn how your CIO’s creativity could be crucial to your RPA’s success and understand how to get IT involved in the process. Find out how a collaborative approach to RPA has driven success for some of Automation Anywhere’s customers, including UBS Group.
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robotic process automation, collaborative approach, ubs group
    
Automation Anywhere
Published By: Automation Anywhere     Published Date: Nov 06, 2019
Learn why companies aren’t currently embracing RPA at scale and understand how to tackle different scaling challenges, from reaching the ceiling of a small Proof of Concept to keeping your people and RPA strategies aligned. Find out how scale was successfully achieved for some of Automation Anywhere’s customers, including Bancolombia.
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scaling challenges, proof of concept, bancolombia
    
Automation Anywhere
Published By: Automation Anywhere     Published Date: Nov 06, 2019
Learn how your CIO’s creativity could be crucial to your RPA’s success and understand how to get IT involved in the process. Find out how a collaborative approach to RPA has driven success for some of Automation Anywhere’s customers, including UBS Group.
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robotic process automation, collaborative approach, ubs group
    
Automation Anywhere
Published By: Schneider Electric     Published Date: Nov 04, 2019
What is digital transformation? Why is everyone talking about it? And what can it do for me? Across every level of your company, people are asking themselves these questions. The Global Digital Transformation Benefits Report provides answers. It’s based on data points from over 230 cases of digital transformation from around the world, in data centers, buildings, infrastructure, and industry. The results paint a compelling picture of what digital transformation can do for businesses of all types. A selection of key findings: - On average, digital transformation helped our customers save 35% on engineering costs. - Our customers cut an average of 28% off their energy costs. - Digital transformation efforts drove productivity gains by an average of 24%.
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digital transformation, digital transformation in business, digital transformation in healthcare, iot, data centers, buildings, infrastructure, industry
    
Schneider Electric
Published By: Kustomer     Published Date: Nov 04, 2019
Kustomer’s retail report explores the findings from a recent survey on what customers expect from retail customer service, and the impact of bad support. Download to learn more
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“customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “personalized customer service”, “customer service personalization”, “personalized customer support”, “customer support personalization”, “personalized customer experience”, “customer experience personalization”, “retail customer service”, “retail customer support”, “retail customer experience”, “omnichannel support”, “omnichannel customer experience”, “real-time support”, “real-time customer service”, “real-time customer service”
    
Kustomer
Published By: Kustomer     Published Date: Nov 04, 2019
To succeed in this new era of customer service, companies must figure out how to personalize the way they connect with customers. Find out why personalizing your support strategy is crucial for your business — and how to do it.
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“customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “streamlined customer support”, “streamlined customer service”, “streamlined customer experience”, “customer support optimization”, “customer service optimizations”, “customer experience optimization”, “personalized customer service”, “personalized customer support”, “personalized customer experience”, “customer support insights”, “customer service personalization”, “customer support personalization”, “customer experience personalization”
    
Kustomer
Published By: Kustomer     Published Date: Nov 04, 2019
Kustomer’s retail report explores the findings from a recent survey on what customers expect from retail customer service, and the impact of bad support. Download to learn more
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Kustomer
Published By: HERE Technologies     Published Date: Nov 04, 2019
Accurate, contextual location data is essential to providing customers with a compelling marketing experience. K nowing where your customers are, how to reach them and understanding their needs in those moments can be the difference between campaign success and failure. Have a listen to HERE location marketing experts Hervé Utheza and Jason Bettinger , along with Cami Zimmer (EVP Busi ness & Marketing at Glympse), as they explain how to leverage location insights to create a more engaging customer experience . Learn how location technologies bring together the geometry of the world and the movements of consumers in order to to improve th e consumer journey at each touchpoint of the shopping experience – from the first time the y see the personalized promotion to the actual delivery of their purchase . View this webinar and learn : ? How to innovate around location insights to create personali zed experiences . ? How location technologies help to r efine segmentatio
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HERE Technologies
Published By: Hewlett Packard Enterprise     Published Date: Nov 01, 2019
Discover how HPE is responding to the massive growth in enterprise data with intelligent storage. Data helps enterprises find new ways to reach and serve customers to grow profitability, but only when it is available at the right place and the right time. The growing complexity of managing and securing data prevents businesses from gaining its full value. Hewlett Packard Enterprise delivers the world’s most intelligent storage for the hybrid cloud world by providing storage that is driven by artificial intelligence, built for the cloud, and delivered as a service.
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Nov 01, 2019
Discover the transformational power of intelligent storage. A company’s competitive success depends greatly on how well it harnesses the value of its data. However, it can be challenging to keep pace with the increases in the scale of data being generated, as well as users’ demands for accessibility. Additionally, maximizing the value of digital information requires data to be leveraged at both the optimal time and the optimal place. With HPE’s intelligent storage portfolio, organizations can modernize their IT to better understand their customers, run more agile IT functions, and improve logistical operations.
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Nov 01, 2019
"Extracting value from data is central to the digital transformation required for businesses to succeed in the decades to come. Buried in data are insights that reveals what your customers need and how they want to receive it, how sales, manufacturing, distribution, and other aspects of business operations are functioning, what risks are arising to threaten the business, and more. That insight empowers your businesses to reach new customers, develop and deliver new products, to operate more efficiently and more effectively, and even to develop new business models. "
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Hewlett Packard Enterprise
Published By: Google - SAP     Published Date: Nov 01, 2019
" Research shows that the amount of effort customers have to put into getting things done is the top factor in fueling customer loyalty – or disloyalty. So it’s critical that your field service provides an effortless experience for customers. They won’t put up with long wait times or unprepared service technicians. Service needs to be fast, convenient, and reliable. Download our new paper for a three-step approach to creating perfect service moments that drive business growth. You’ll discover: • How to manage your customers’ experiences by understanding their needs • Why effortless customer service is essential to increasing revenue and improving profitability • How to act on insight gathered in order to deliver superior customer service"
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Google - SAP
Published By: Google - SAP     Published Date: Nov 01, 2019
"You want to retain your customers for life, but how do you ensure your customer experiences are consistent and coordinated across multiple channels and applications? Only SAP offers a single platform that delivers great digital commerce experiences across all channels, increases productivity and reduces total cost of ownership (TCO). In addition, the SAP Commerce Cloud solution addresses the unique requirements of your industry and all go-to-market business models. Download the executive brief and check out why more executives are choosing SAP software for their commerce strategy. Reasons Why Executives Choose SAP Commerce Cloud"
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Google - SAP
Published By: Google - SAP     Published Date: Nov 01, 2019
"Your quote-to-cash system should be an opportunity to engage customers and make a positive impression. Outmoded and disjointed sales processes can alienate your customers without you even realizing it.Download our eBook, “Delivering Exceptional Customer Experience - from Quote-to-Cash and Beyond,” to find out how businesses can evolve to stay on top of customer expectations. In the eBook, you’ll learn about: The essential building blocks of quote-to-cash in today’s experience economy, including automated CPQ that’s integrated with contract lifecycle management for a quick and easy quote and negotiation process. How agile billing plays a critical role in modern quote-to-cash. The importance of building quote-to-cash on a strong cloud foundation with tight integration into back office supply chain management and financials."
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Google - SAP
Published By: Google - SAP     Published Date: Nov 01, 2019
"SAP has been ranked a leader in the latest Gartner Magic Quadrant for Configure, Price and Quote Application Suites (Nov 2018). According to Gartner, SAP is a Leader due to its comprehensive, integrated quote-to-cash suite, which includes lead generation, lead management, sales performance management and contract life cycle management. CallidusCloud was acquired by SAP in April 2018 and is now offered as a component of SAP Sales Cloud. SAP’s CPQ capabilities are built on .NET and offered as a multitenant SaaS solution. Key Quotes & Commentary: CRM solution integration: SAP CPQ integrates with Salesforce Sales Cloud, Microsoft Dynamics 365, SAP Hybris Sales Cloud, Netsuite and SugarCRM. This is a key point as it calms any potential fears customers might have about the openness of SAP’s Sales Cloud. Multichannel support: SAP CPQ supports direct sales, resellers and customer self-service channels with a comprehensive set of features. AI/Machine Learning. Product recommendation
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Google - SAP
Published By: Corrigo     Published Date: Nov 01, 2019
Think about all the ways your life today is different than it was ten years ago. Think about how you shop, how you get around, how you plan travel, and how you stay in touch. So many things that used to be a hassle are now almost effortless. If your life feels different, it’s because you’re living in a new era – what experts are calling the 4th Industrial Revolution. You’ve probably heard some of the more catch-phrased components – big data, artificial intelligence, deep analytics. Some of these still seem like science fiction, but they are very real, very active, and crucial parts of what we at Corrigo call the Intelligence Economy. In the Intelligence Economy, data is collected, crunched, and activated to solve problems and create greater value for customers, partners, and employees. It’s the information, insights, and automations that enhance experiences, predict needs, strengthen connections, and deliver the right info or action at the right time, in the right way. And the Intellig
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Corrigo
Published By: Salesforce     Published Date: Oct 30, 2019
In recent years, advancements in technology have exponentially impacted how quickly and effectively customers are able to get what they want. This has triggered a sea change in rising expectations where the overall customer experience is concerned. In turn, customer service, once considered by many to be a cost center, can now provide a coveted point of differentiation. All of which is to say, a business’ success now largely depends on disrupting the traditional customer service model. So how can your business do that? In this paper, I’ll answer that question – by describing a more disruptive model of customer service and, where applicable, explaining how Salesforce can support that model.
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Salesforce
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