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Published By: InMoment     Published Date: Oct 14, 2019
R O I : T H E H O LY GRAIL OF CX Return on Investment (ROI) is the holy grail of customer (CX), employee (EX) and market (MX) experiences. Every practitioner wants to prove it’s real, but the quest to find it can be fraught with peril and, in the end, many businesses end up believing it’s completely fictional. This ebook will delve into the mysteries of the financial impact of experience programs and how you can implement and measure experience initiatives designed to deliver ROI. Why is the ROI of experiences so hard to establish? The answer is twofold: 1. ROI is not a single number; it’s wide-ranging and can be found in any part of the enterprise. 2. Many businesses focus too much on the end goal (ROI), but fail to establish a program with the necessary elements required for success.
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InMoment
Published By: BetterUp     Published Date: Mar 06, 2019
Research suggests that up to half of the investment your organization is making in Learning & Development (L&D) is being wasted. Employees unfortunately lose up to 75% of the information they receive through traditional L&D approaches (including learning management systems, episodic trainings, and workshops) — an effect known as the training transfer problem. In this report, discover the five critical requirements for effective behavior change and leadership development.
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BetterUp
Published By: BetterUp     Published Date: Mar 06, 2019
As HR investments become more data-driven, coaching must deliver on its ROI evidence gap. At BetterUp, we’ve created a model that can effectively measure the impact of coaching on the bottom line. Learn how coaching ROI has been measured in the past, and why these methods are flawed. Discover which inputs are factored into our ROI algorithm and you can map the ROI of coaching to tangible business results.
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BetterUp
Published By: Amazon Web Services APAC     Published Date: Sep 19, 2019
Amazon Web Services (AWS) provides rapid access to flexible and low-cost IT resources. With cloud computing, public sector organizations no longer need to make large upfront investments in hardware, or spend time and money on managing infrastructure. The goal of this whitepaper is to help you gain insight into some of the financial considerations of operating a cloud IT environment and learn how to maximize the overall value of your decision to adopt AWS.
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Amazon Web Services APAC
Published By: Mimecast     Published Date: Oct 02, 2019
Forrester Research provides insights into the key trends that are impacting your business today. The Information Archiving Now Tech report is an invaluable tool for anyone actively considering or comparing Information Archiving solutions. No matter where you sit in your organization, this is a must-read to help you build a modern, secure archive that’s purpose built for e-discovery, compliance and end-user productivity. With a credible, side-by-side comparison of leading products, you can make a more informed investment that best fits the diverse needs of your business.
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Mimecast
Published By: PatSnap     Published Date: Sep 27, 2019
R&D and IP can no longer afford to work independently. Current siloed processes in both teams are leading to bottlenecks in the innovation and asset management process across the market, costing companies thousands of dollars monthly. This eBook presents both IP and R&D teams with 9 insider tips to effortlessly facilitate a more symbiotic relationship; translating to better productivity, a breakdown of barriers, better alignment to company goals, and higher returns on investment.
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research and development, intellectual property, innovation
    
PatSnap
Published By: NICE inContact     Published Date: Sep 18, 2019
Artificial Intelligence (AI) is arguably the greatest untapped resource to transform customer and business outcomes. The impact of this technology on customer experience, employee efficiency and profits is truly transformational—especially for contact centers. Companies must adapt in today’s era of constant digital disruption, but that doesn’t necessarily mean exhaustive technology shifts. Small, practical investments in AI present little risk and offer significant returns. Learn about the ROI of CX transformation in AI for CX: Practical Investments, Proven Return. More than a trend, AI is a customer experience transformation that you can’t afford to ignore. Discover the practical investments in AI that your contact center must consider today — and the truly significant returns on the horizon
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NICE inContact
Published By: ASG Software Solutions     Published Date: Aug 10, 2008
Over the past ten years, IT personnel costs have risen faster than hardware and software investments. IT services have not improved process-wise and still require as much manpower, if not more, to operate now as they did in the past. As firms spend 76% of their IT budget on maintenance and support, they will naturally invest in BSM solutions that will reduce costs, enable ITIL, and provide an optimal ROI.
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asg, cmdb, bsm, metadata, metacmdb, lob, ecommerce, bpm
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Apr 20, 2010
Application modernization is a powerful method for extending the life and improving the business value of a company's critical application assets. It provides an attractive and cost effective alternative to application development, enabling companies to defer investment in replacement initiatives without compromising business support.
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application modernization, forrester consulting, apo, asg, application portfolio optimization
    
ASG Software Solutions
Published By: Virgin HealthMiles     Published Date: Jul 25, 2012
Virgin HealthMiles reached out to a variety of companies to get this data-rich snapshot of the goals, programs and investments American organizations are making in health and wellness.
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human resources
    
Virgin HealthMiles
Published By: Virgin HealthMiles     Published Date: Nov 13, 2012
It's important to select the right branding approach for your organization's health and wellness investments. Discover the merits and best practices of 3 branding approaches for your health and wellness benefits.
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human resources
    
Virgin HealthMiles
Published By: AWS     Published Date: Oct 09, 2019
Cyberattacks and undetected threats present constant risks to the safety of critical data and applications. CrowdStrike can help you overcome that risk with unified endpoint protection and real-time monitoring. This solution helps your organization gain visibility across your entire AWS environment and automatically detect and mitigate threats before they impact your business. Register now to learn how CrowdStrike has helped Oak Hill Advisors (OHA), a global investment firm, secure the assets in their AWS environment by immediately assessing issues and automating their incident responses.
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AWS
Published By: Waste Management     Published Date: Nov 27, 2013
The results of this seminal study on green building in the retail and hospitality sectors show that green building is expected to grow significantly in the next two years. In this 64-page SmartMarket report, new green opportunities are discussed for firms in the retail, restaurant, and hotel sectors.
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Waste Management
Published By: Skillsoft     Published Date: Sep 25, 2013
Employee training is often seen as a luxury, especially if the workforce is being streamlined to cut costs. But a lack of investment in employee training in order to save costs can have the opposite effect. A well-trained workforce can improve business productivity and efficiency, drive innovation and development and vastly alter a customer’s perception of the business. We’ve identified the seven deadly skills that every modern employee should have in their skill set. This paper highlights those general soft skills that are vitally important for the prosperous, innovative and efficient business.
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Skillsoft
Published By: Skillsoft     Published Date: Sep 25, 2013
The face of corporate learning has changed. It is no longer possible to develop your human capital with a single approach. Today’s corporate environment calls for out-of-the-box thinking, incorporating the advantages of many types of learning to benefit your company’s single biggest investment — your people. Evaluating the ever-growing corporate learning solutions that are available enables you to obtain full benefit from your learning programs by selecting the range of learning resources that best match your strategic corporate goals. This handy guide will help you navigate the growing number of learning solutions and equip you with 8 must-ask questions as you develop a learning program.
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Skillsoft
Published By: Zynapse     Published Date: Aug 17, 2010
An exclusive success story of a Fortune 200 enterprise. Learn how the master data management initiative delivered: . A unified view of the master data across the enterprise . Accelerated ROI realization from massive ERP investments . Inventory optimization by duplicate identification . Improved operational and process efficiencies
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zynapse, erp projects, unspsc, data information, data management, governance, mdm, master data management
    
Zynapse
Published By: Campaigner     Published Date: May 26, 2010
Email marketing is one of the best performing marketing channels online. According to the DMA, for every dollar spent on email marketing, you can expect a return on investment of $43. But it's not as simple as sending an email to a list to get this sort of result.
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campaigner, opt-in, email marketing, emarketing, roi, email, newsletter
    
Campaigner
Published By: Kronos Incorporated     Published Date: Aug 12, 2015
This paper provides actual savings experienced by Kronos customers and details many key performance metrics and guidance to help HR executives make the right investment decisions to more effectively manage their workforce.
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Kronos Incorporated
Published By: Cisco EMEA     Published Date: Jun 19, 2019
The EU’s General Data Protection Regulation (GDPR) became enforceable on May 25, 2018, and privacy laws and regulations around the globe continue to evolve and expand. Most organizations have invested, and continue to invest, in people, processes, technology, and policies to meet customer privacy requirements and avoid significant fines and other penalties. In addition, data breaches continue to expose the personal information of millions of people, and organizations are concerned about the products they buy, services they use, people they employ, and with whom they partner and do business with generally.
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Cisco EMEA
Published By: Cisco EMEA     Published Date: Mar 08, 2019
The EU’s General Data Protection Regulation (GDPR) became enforceable on May 25, 2018, and privacy laws and regulations around the globe continue to evolve and expand.
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Cisco EMEA
Published By: HP     Published Date: Dec 03, 2015
The 2015 Service Virtualization Market Snapshot™ REPORT by Voke Research provides real-world data to help you justify the investment in service virtualization.
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service virtualization, data, market snapshot, voke research
    
HP
Published By: SAP     Published Date: Jul 23, 2018
Forrester Consulting conducted a Total Economic Impact (TEI) study to provide readers with a framework to evaluate the potential financial impact of SAP S/4HANA on their organizations. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed several customers with experience using SAP S/4HANA. Read the study to learn how Forrester concluded that SAP S/4HANA provides an ROI of 349%.
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SAP
Published By: Automation Anywhere APAC     Published Date: Apr 18, 2019
Robotic process automation (RPA) has emerged as a hugely popular business-IT priority – and with good reason. RPA platforms grow more and more sophisticated by the day, opening up fresh automation opportunities throughout the enterprise and business. But RPA platforms generally aren’t a one-size-fits-all investment. In this market guide, find out how the top RPA vendors stack up against one another on key investment criteria, including ideal use cases, unique RPA capabilities, and more.
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Automation Anywhere APAC
Published By: Zaloni     Published Date: Apr 24, 2019
Why your data catalog won’t deliver significant ROI According to Gartner, organizations that provide access to a curated catalog of internal and external data assets will derive twice as much business value from their analytics investments by 2020 than those that do not. That’s a ringing endorsement of data catalogs, and a growing number of enterprises seem to agree. In fact, the global data catalog market is expected to grow from US$210.0 million in 2017 to US$620.0 million by 2022, at a Compound Annual Growth Rate (CAGR) of 24.2%. Why such large and intensifying demand for data catalogs? The primary driver is that many organizations are working to modernize their data platforms with data lakes, cloud-based data warehouses, advanced analytics and various SaaS applications in order to grow profitable digital initiatives. To support these digital initiatives and other business imperatives, organizations need more reliable, faster access to their data. However, modernizing data plat
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Zaloni
Published By: Cisco EMEA     Published Date: Nov 13, 2017
As BluePearl’s business continues to grow and its strategy evolves, its investment in Cisco® technology is protected. When BluePearl moves to a centralized data center in the near future, all Cisco HyperFlex nodes can still be managed as one integrated infrastructure.
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data management, cisco, hyperflex, converged, platform, management, infrastructure
    
Cisco EMEA
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