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Published By: Sprinklr     Published Date: Sep 28, 2017
"The Harvard Business Review recently surveyed 600+ executives from the world's biggest companies to uncover their customer experience strategies. The survey reveals that customer experience is vital for business success, and establishes social media as the foundation for customer experience. "
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customer service, customer experience, customer retention, voice of the customer, social customer service, social customer care, customer care
    
Sprinklr
Published By: Cisco Wireless     Published Date: Apr 14, 2017
Teamwork: In today’s workplace, it’s the new normal. Organizations of nearly all sizes and industries find that activating high-performance teams can deliver dramatic results. These teams, unlike those of the recent past, prominently include people from outside the organization, such as contractors, suppliers, and consultants as well as colleagues in disparate locations. Read this Harvard Business Review study to learn how your organization can respond to todays collaboration challenges: Integrating workers who might be telecommuting or working flexible hours. Reacting to new business drivers such as speed to market, mobility, and globalization. Present collaboration tools that fall short on supporting the depth, pace, and style of teamwork now required to remain competitive.
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Cisco Wireless
Published By: Anaplan     Published Date: Sep 07, 2018
Der neue Spielplan zur strategischen Planung Die Harvard Business Review befragte 385 Leser von Unternehmen mit über 500 Mitarbeitern, welchen Planungsherausforderungen sie gegenüberstehen und welche Lösungen sie verwenden. Unternehmen müssen mit den gegenwärtigen, noch nie da gewesenen Veränderungen Schritt halten. Während einige schnell reagieren, tun sich andere schwer damit. Was unterscheidet die Gewinner von den Verlierern? Die Harvard Business Review befragte 385 Leser von Unternehmen mit über 500 Mitarbeitern, welchen Planungsherausforderungen sie gegenüberstehen und welche Lösungen sie verwenden. Sie fanden heraus, dass neun von zehn eine Tabellenkalkulation zur Planung verwenden, aber nur 22 % damit zufrieden sind. Fazit: „Eine Planung, die allein auf einer Tabellenkalkulation basiert, … kann mit dem Umfang und Tempo der heutigen Geschäftswelt nicht mehr mithalten.“ Glücklicherweise gibt es eine bessere Möglichkeit. „Der neue Spielplan zur strategischen Planung“ ist das Erg
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Anaplan
Published By: Anaplan     Published Date: Sep 26, 2018
Les entreprises modernes doivent évoluer à un rythme sans précédent. Certaines peuvent réagir rapidement, d’autres doivent lutter. D’où la question : pourquoi certaines entreprises réussissent, mais pas d’autres ? La Harvard Business Review a interrogé 385 lecteurs représentant des entreprises de plus de 500 employés à propos des défis rencontrés dans le domaine de la planification, ainsi que des outils qu’ils utilisent. Le verdict est sans appel : 9 sur 10 utilisent des tableurs, et seulement 22 % sont satisfaits du résultat. « La planification basée sur des feuilles de calcul en silos n’est plus adaptée à la rapidité d’évolution, ni à l’envergure du business d’aujourd’hui », conclut la Harvard Business Review. Heureusement, une solution existe ! Dans l’étude approfondie publiée par HBR sous le titre « The New Game Plan for Strategic Planning », vous lirez des entrevues avec des experts de l’industrie, et découvrirez une analyse des conclusions de l’enquête, des illustrations clair
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Anaplan
Published By: Anaplan     Published Date: Apr 02, 2019
49% surveyed cite insufficient revenue growth as the top pressure motivating sales performance management initiatives. And on top of that, 58 percent of sales reps are struggling to meet their current sales quotas. In this winner-takes-all market, sales leadership is faced with an uphill battle in driving sales performance. The pressure on sales to meet and exceed ever-increasing revenue targets is higher than ever before. Download this exclusive report to learn new insights on how sales performance data and analytics are driving peak sales performance.
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Anaplan
Published By: Anaplan     Published Date: Apr 24, 2019
Die Harvard Business Review befragte 385 Leser von Unternehmen mit über 500 Mitarbeitern, welchen Planungsherausforderungen sie gegenüberstehen und welche Lösungen sie verwenden. Unternehmen müssen mit den gegenwärtigen, noch nie da gewesenen Veränderungen Schritt halten. Während einige schnell reagieren, tun sich andere schwer damit. Was unterscheidet die Gewinner von den Verlierern? Die Harvard Business Review befragte 385 Leser von Unternehmen mit über 500 Mitarbeitern, welchen Planungsherausforderungen sie gegenüberstehen und welche Lösungen sie verwenden. Sie fanden heraus, dass neun von zehn eine Tabellenkalkulation zur Planung verwenden, aber nur 22 % damit zufrieden sind. Fazit: „Eine Planung, die allein auf einer Tabellenkalkulation basiert, … kann mit dem Umfang und Tempo der heutigen Geschäftswelt nicht mehr mithalten.“ Glücklicherweise gibt es eine bessere Möglichkeit. „Der neue Spielplan zur strategischen Planung“ ist das Ergebnis einer intensiven HBR-Recherche. Der Berich
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Anaplan
Published By: Adaptive Planning     Published Date: Sep 16, 2013
Learn how to take meaningful action in the present by effectively following six successful rules for effective forecasting.
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forecasting resource demands, activity based budgeting, productivity, technology, customer relationship
    
Adaptive Planning
Published By: LogMeIn     Published Date: Apr 24, 2014
This Harvard Business Review provides valuable insights into the truth about the customer service experience.
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customer experience, customer journey, rescue, harvard, customer interaction
    
LogMeIn
Published By: LogMeIn     Published Date: Oct 10, 2014
This Harvard Business Review delves into a companies scarcest resource, time, and how this goes largely unmanaged.
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time management, resource management, time management software
    
LogMeIn
Published By: Anaplan     Published Date: Nov 27, 2017
"The pressure on sales to meet and exceed ever-increasing revenue targets is higher than ever before. At the heart of this challenge lies a complex analytical and modeling problem that involves data spread across many rigid–and usually disconnected–systems, teams, and geographies. Leading companies handle this problem by focusing first on creating a sales performance plan that is data-driven and tied to business objectives. The research report conducted by Harvard Business Review provides you with how today's sales executives: • Overcome technology weaknesses to uncover sophisticated analytics • Change ingrained, cultural tendances of sales organizations • Adopt dynamic practices to respond to change quicker"
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Anaplan
Published By: Singapore Economic Development Board     Published Date: Nov 14, 2018
Asia is well positioned to continue its role as an innovation incubator and an important market for new products and services. Harvard Business Review articulates how the three key factors of People, Policies and Resources contribute to Asia’s innovation ecosystems, and shares how companies like Intel, Micron, Medtronic have been innovating for Asia from Singapore.
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Singapore Economic Development Board
Published By: Oracle     Published Date: Apr 05, 2016
While the cloud can be a disruptive force, this global survey, conducted by Harvard Business Review and sponsored by Oracle, shows it is no longer a divisive one. The cloud is emerging as a unifying force that’s forging tighter collaboration between business and IT managers to drive innovation. The survey debunks three myths around implementing a public and/or private cloud strategy, including whether corporate systems need public cloud app data and how aligned IT and business are when it comes to the cloud.
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cloud services, cloud management, best practices, information technology, business strategy
    
Oracle
Published By: Achievers     Published Date: Dec 03, 2013
Recent research conducted by Harvard Business Review Analytic Services and Achievers reveals how best-in-class companies gain a competitive advantage by improving their employee engagement initiatives. Download The impact of employee engagement on performance and learn best practices for tying engagement to business performance, the business case for employee engagement and helpful metrics to measure the impact of engagement.
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employee engagement, business results, performance management, employee metrics
    
Achievers
Published By: Marketo     Published Date: Aug 10, 2017
So why is a MarTech stack so critical to success? At its base, a strategic MarTech stack is how you can efficiently and effectively stay connected to your buyers. And that is critical when you consider that businesses are competing on customer experience. In fact, a Harvard Business Review study, “Designing a Marketing Organization for the Digital Age,” described marketing technology as essential to creating agile and fluid structures and driving customer engagement. Teams that use marketing technology understand that by doing so, they can gain better insights into the unique relationships and connections with their customers and prospects.
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martech, marketing technology, customer engagement, customer experience
    
Marketo
Published By: IBM Software     Published Date: Nov 04, 2010
Read this article from the Harvard Business Review to learn how to find the best opportunities to apply analytics in your organization and more!
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ibm cognos, business analytics, roi
    
IBM Software
Published By: IBM Software     Published Date: Nov 04, 2010
Read this Harvard Business Review article to learn how smart organizations are improving decision-making by identifying and prioritizing decisions; examining factors involved in each decision; designing roles, processes, systems and behaviors to improve decisions; and institutionalizing the new approach through training, refined data analysis, and outcome assessment.
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ibm cognos, harvard business review, data analysis, decision management
    
IBM Software
Published By: IBM     Published Date: Mar 28, 2016
Five years ago in a Harvard Business Review article on how companies leveraged HR analytics for competitive advantage, my co-authors and I found only a small handful of companies to interview. Today, life is very different. Interest in analytics and storytelling through data in HR is booming. But, HR as a whole is still learning how to set up an effective analytics function. That is why I welcome this report. The first 100 days of any effort is critical to success. Analytics is no different. Lead authors of this report and the people they have interviewed have sat in analytics roles in HR. They’ve learned a lot about what works and what doesn’t. Here’s an opportunity to learn from those who have already undertaken this particular journey. They know that to succeed in analytics one needs to: • Focus on business priorities • Leverage your analytics through storytelling • Use analytics to help inform decision making, not as a substitute • Understand that perfect data isn’t required for a
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ibm, workforce analytics, ibm smarter workforce institute
    
IBM
Published By: SAS     Published Date: Mar 06, 2018
What management and leadership challenges will the next wave of analytic technology bring? This Insight Center on HBR.org went beyond the buzz of what artificial intelligence can do, to talk about how it will change companies and the way we manage them.
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SAS
Published By: SAS     Published Date: Jun 06, 2018
Today’s consumers expect immediate, personalized interactions. To meet these expectations, companies must differentiate their brands through timely, targeted and tailored customer experiences based on real-time data analytics. This report, sponsored by SAS, Intel and Accenture and conducted by Harvard Business Review Analytic Services, looks at how businesses are using advanced customer data analytics, along with real-time analytics and real-time marketing, to enhance their customers’ experiences. Learn why organizations that place a high value on real-time capabilities still struggle to achieve them, what companies can do to ensure success as they adopt and implement real-time analytics solutions, and what benefits successful companies are already seeing.
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SAS
Published By: SAS     Published Date: Sep 13, 2013
Visualizing Data: A Harvard Business Review Insight Center Report
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sas, visualizing data, harvard business review, visualization, insight center report
    
SAS
Published By: Zuberance     Published Date: Oct 11, 2010
Marketers are spending money in all the wrong places. A recent Harvard Business Review article highlights the need for marketers to shift their focus from paid media spend to driving Advocacy in order to align with the changing nature of consumer engagement and purchase decisions.
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zuberance, roi, paid media, rich media, advocacy, wom, impressions, sales value
    
Zuberance
Published By: Cisco     Published Date: Nov 30, 2016
Are meetings a “soul sucking waste of time,” as a columnist for the British newspaper The Guardian suggests?1 They could be if they’re unproductive, boring, too many of them, or all of the above. The solution may lie in technology, if used properly. “Technology is essential to innovating the conference call and boosting staff engagement,” according to a Harvard Business Review column.2 Video, for instance, may enhance “connectedness between participants” and help them see reactions to one another’s ideas.3
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Cisco
Published By: SAS     Published Date: Jun 05, 2017
For organizations to succeed with the onslaught of devices, sensors and tools that innovation garners, data must no longer be treated as a byproduct but instead as an asset. And data-driven innovation must start at the top. That's what Michael Schrage, Fellow at MIT Sloan School's Initiative on the Digital Economy, said during the Harvard Business Review webinar, Leadership and Big Data Innovation. Find out why data experimentation, governance and culture are part of the next leadership challenge for organizations.
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SAS
Published By: SAS     Published Date: Jun 05, 2017
As a new era of analytics takes hold, a key characteristic is using analytics to automate IT tasks and decisions. In this Harvard Business Review paper, Tom Davenport describes the opportunity for greater use of analytics in IT, the eras of analytics and how IT will grow and change.
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SAS
Published By: SAS     Published Date: Oct 18, 2017
This Harvard Business Review Insight Center report is a compilation of 26 short stories -- only a page each -- from industry experts and thought leaders versed on the promises and challenges of big data.
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SAS
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