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Published By: HotSchedules     Published Date: Feb 06, 2018
What could you be saving by implementing a learning management system? This guide will show you the provable return on investment in an eLearning strategy; how an LMS can help your business lower print costs, reduce employee turnover, positively impact sales, and much more. Whether you’re exploring the marketplace or building out your business case for online learning, this guide has the information you want. As you prepare to move to a new LMS consider Clarifi Talent Development, the learning and performance management system designed for today’s workforce. It is the choice for leading brands like Brinker, Newk’s and Subway. Unfortunately, many business owners either fail to see the value in ongoing training or don’t have the budget for it. Competition is fierce, margins are tight and learning programs can fall by the wayside. Sometimes the tried and true methods still get the job done. But all too often, on-the-job training is unengaging, expensive and inefficient.
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market, training, onboarding, restaurants, employee
    
HotSchedules
Published By: HotSchedules     Published Date: Apr 17, 2019
It’s harder than ever for restaurants to retain employees. Hourly workers have more job opportunities, especially with the rise of on-demand work in the gig economy. Now, restaurateurs don’t just have to worry about employees leaving to work at other restaurants — they need to worry about them leaving the industry altogether. In order to fight this turnover, restaurants need to provide employees with clear development opportunities in the workplace. In this ebook, we’ll explore: • How restaurants can invest in their people through innovative training programs • The core aspects of developing an engaging development program in your business • Success stories from three industry leaders in the field of talent development
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HotSchedules
Published By: Gameffective     Published Date: Feb 26, 2019
Comdata Group is one of the world's largest business process outsourcing (BPO) providers. It operates hundreds of call-centers around the globe, with tens of thousands of employees offering, a variety of services, including sales and customer service. In a competitive BPO market, Comdata was looking for ways to increase the productivity and efficiency of its agents. It looked for a unified solution that would successfully engage employees, drive higher accountability and better focus them on their performance. Using Gameffective's platform, Comdata deployed gamified, real-time performance management. This process provides employees with the ability and motivation to self-track their performance against goals and benchmarks, and offers just-in-time coaching based on their needs. The results were impressive: 12% increase in sales per hour, and significant reductions in both new-hire learning curves and in ongoing training time. Read the case study to learn how Comdata: Increased emp
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Gameffective
Published By: Gameffective     Published Date: Feb 26, 2019
How to drive employee motivation and learning with gamification and feedback Digital engagement provides an exciting new way of breaking away from old paradigms to generate motivation, proficiency and engagement. In this white paper we will: * Provide ways to rethink call center agent motivation by using techniques like feedback, competition, adaptive learning and goals. * Take a look at what digital motivation looks like in the contact center from the point of view of a call center agent and his manager Using gamification can do much more than drive quality and performance. It also provides agents with much needed engagement, transparency, feedback and optimal use of best practices training.
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Gameffective
Published By: CareerBuilder     Published Date: Sep 07, 2010
Whether you've had an employee referral program for years, are only in the initial stages of building one, or have never had one at all, this e-book is full of tips and advice on making your program the best it can be.
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careerbuilder, employee referral, recruiting, qualified, ebook, social networking, roi, training, hiring
    
CareerBuilder
Published By: Skillsoft     Published Date: Sep 25, 2013
Employee training is often seen as a luxury, especially if the workforce is being streamlined to cut costs. But a lack of investment in employee training in order to save costs can have the opposite effect. A well-trained workforce can improve business productivity and efficiency, drive innovation and development and vastly alter a customer’s perception of the business. We’ve identified the seven deadly skills that every modern employee should have in their skill set. This paper highlights those general soft skills that are vitally important for the prosperous, innovative and efficient business.
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Skillsoft
Published By: Skillsoft     Published Date: Sep 25, 2013
Carrington Holding Company, LLC needed to implement a compliance and business training solution to reach more than 1,800 associates nationwide. Carrington's aggressive growth model required a much more scalable training solution than a traditional classroom-training model. Additionally, Carrington needed to onboard new employees with effective, consistent and engaging training. Learn how they succeeded in proving the value of elearning through rapid implementation, staff participation and measurable cost savings over classroom training.
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Skillsoft
Published By: Skillsoft     Published Date: Sep 25, 2013
In today’s business climate, the value of ongoing employee development efforts may seem like a no-brainer, but success is not always guaranteed. This ExecBlueprint discusses how HR can support leaders, managers, and employees in getting the most out of their training programs by using the performance appraisal process to identify gaps, focusing on the areas that will deliver the most return, and providing employees with enough context that they will want to learn for the company. HR leaders from Heineken Americas, BG Group, Given Imaging, and HDFC Asset Management Company share insight featured in this ExecBlueprint MP3. 55 minutes.
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Skillsoft
Published By: Grainger     Published Date: Dec 19, 2013
Occupational diseases and even death can be caused by air contaminants or oxygen deficiency in work areas. Employers must provide respirators and training to each employee who is or may be exposed to air contaminants or oxygen-deficient atmospheres when engineering and administrative controls cannot feasibly or effectively reduce exposures to safe levels. Workplaces with respirators must establish a written respiratory protection program that includes respirator selection criteria, employee training, medical evaluations, and fit-testing procedures.
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ppe, osha, compliance, safety
    
Grainger
Published By: Rosetta Stone     Published Date: Jan 23, 2018
With global opportunities on the rise,. having a multilingual workforce has become a critical market success factor. Language proficiency and awareness of a market's culture, local customs, and business traditions conveys respect for customers and colleagues, which leads to greater trust and improved business results. Businesses are providing language-learning resources that prepare employees to engage in these markets. Forbes Insights and Rosetta Stone surveyed 200+ executives globally to understand the impact of language training on companies and employees. Read this guide to learn the key themes and data from the report.
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Rosetta Stone
Published By: Rosetta Stone     Published Date: Jan 23, 2018
Does your company foster a strong team dynamic? More than ever, effective businesses rely on employees to work internally across departments, and externally with increasingly global networks of clients. Thousands of learners were surveyed about the impact of language training with Rosetta Stone® business solutions.Results showed investing in employee language proficiency delivers five key benefits: Strengthens business operations Stimulates employee engagement Increases productivity Drives company loyalty Attracts globally-aware Millennials
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Rosetta Stone
Published By: HPE     Published Date: Mar 23, 2015
If you’ve noticed more employees accessing the corporate network using their personally owned mobile devices, you’re not alone. Many employees are boosting their productivity by using their smartphones and tablets at work. Gone are the days of corporate IT departments dictating the types of mobile devices that could access the network. Bring your own device (BYOD) policies, while increasing employee satisfaction and productivity, are straining corporate networks. This white paper describes the limitations of legacy networks, especially for supporting BYOD. Understanding these limitations can pave the way for a successful BYOD management policy for campus and branch networks.
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corporate network, personal devices, smartphone, tablet, legacy networks, byod
    
HPE
Published By: Cornerstone OnDemand     Published Date: Jul 28, 2015
Download this white paper to learn the true cost of not having a talent management onboarding strategy.
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human resources, talent management, onboarding strategy, training, recruiting, productivity, employee training, retention, employee engagement
    
Cornerstone OnDemand
Published By: Skillsoft     Published Date: May 19, 2015
This paper shows how companies may be overlooking is how quickly the landscape is changing—and how this dynamic shift can affect corporate compliance initiatives.
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business corruption, complaince training, skillsoft, anti-corruption training, employee corruption training, changing landscape of corruption
    
Skillsoft
Published By: Proofpoint     Published Date: Aug 10, 2017
BEC attacks are a growing threat to businesses because they prey on vulnerabilities that can’t be patched: people. That’s why employee training, financial controls, and especially technology are the keys to a strong defense and timely response. You need need a solution that does not solely depend on reputation and basic email filtering. With granular controls, advanced email solutions can identify and quarantine impostor emails before they reach an employee’s inbox.
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security awareness, social engineering, impostor emails, email flags, financial institution, bec threats, suspicious messages
    
Proofpoint
Published By: TriNet     Published Date: Jul 28, 2015
This white paper will help you establish a framework of policies, practices, and actions that guide your efforts to focus on your most important asset—your people.
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human capital plan, talent development, human capital issues, customer experience improvement, employee training management, employee retention, customer recommendation, customer impressions, customer retention
    
TriNet
Published By: Genesys     Published Date: Oct 16, 2013
Enterprise Workload Management gets the right work to the right person at the right time, eliminating the outdated manual distribution of work model. Enterprise Workload Management finally gives organizations the ability to correlate the work that customer service interactions create in the front office -- with the best resource within the organization required to complete that work in the back office. Enterprise Workload Management ensures that the highest priority work is being handled by the right resource, and gives managers real-time visibility into when the work will be completed, as well as reports that show the outcomes of the work. Customers get notified when an order or application is processed instead of waiting to hear or having to repeated call back. Employees get specific coaching and training plans based on the results of their work.
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contact center, customer service, customer relationship management, technology, business process management, bpm, crm
    
Genesys
Published By: SumTotal Systems     Published Date: Oct 10, 2013
E-learning is already known to be the most efficient and cost effective way to deliver training to a workforce. However, the best way to truly prepare employees for meeting organisational objectives is to focus the training on three major areas of skill development. Using a learning solution that is capable of delivering optimal training on each type of skill and checking for comprehension by examining the outcomes from other HR processes will drive performance within the company as employees develop their soft, functional and compliancebased skills.
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e-learning, sumtotal, training, development, employee training, employee development, workforce, workforce management, skill development, human resources, hr technology, soft skill development, function skill development, compliance development, enterprise learning
    
SumTotal Systems
Published By: Mimecast     Published Date: Nov 14, 2018
Are your employees behaving badly? Quick Fact: Only 11% of organizations continuously train employees on how to spot cyberattacks. Too often time, resources and conflicting priorities push training to the bottom of the list. Check out the latest insights from the Cyber Resilience Think Tank to learn how to make security awareness a key facet of your organization’s culture. The consequences of not prioritizing security awareness training are real. Read about it.
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Mimecast
Published By: Mimecast     Published Date: Nov 14, 2018
What if your employees were more informed about security threats, more skeptical about what they receive in email, and less likely to click on malicious links in email without first verifying them? There are some impactful, quick wins that you and your organization can realize by implementing security awareness training. This recent in-depth survey of security professionals by Osterman Research shows that the leading security concerns across organizations are all areas in which security awareness training can yield significant benefits. Here are some suggestions on processes and practices to consider when developing a security awareness training program that will actually change behavior and make the organization less likely to fall prey to a cyberattack.
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Mimecast
Published By: Rosetta Stone     Published Date: May 31, 2012
What's the biggest difference between mediocre and exceptional companies? Employees. People are ultimately responsible for the vision, ideas, products and day-to-day work that make a company great. These high-performing organisations continue to extract more value from their people because they think of them as long-term, strategic resources with the capacity to improve and adapt to the changing needs of the business.
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training, employees, business, rosetta stone, training programs, employee programs
    
Rosetta Stone
Published By: Salesforce.com     Published Date: Oct 28, 2013
Just 7% of consumers say that customer service experiences they have with companies typically exceed their expectations. Now think about how you could succeed and profit as a business if you not only continually offered good service to your customers, but also frequently offered more than what they expected. Discover: The secrets to lining up your customer service with your brand. The best way to train employees. How to make employees feel good about giving great service. The significance of monitoring customer interactions. Which customer metrics you should pay attention to. The cheapest way to earn new customers. Download this ebook to learn what you need to do to give customers what they want and earn a customer for life!
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customer service, best practices, 6 secrets, managing expectations, employee training, metrics, customer interactions
    
Salesforce.com
Published By: BI WORLDWIDE     Published Date: Feb 24, 2016
ELearning and micro-Learning are popular ways to train and educate your new and existing employees, not to mention your sales force and channel. So we compiled the top five trends for eLearning in 2016. These trends hold true for all types of eLearning content - compliance training, product training, and sales training, just to name a few.
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bi worldwide, elearning, globalization, development, training, trend, human resources
    
BI WORLDWIDE
Published By: Oracle HCM Cloud     Published Date: Jun 07, 2016
The retail market is growing, presenting employees with more opportunities to find jobs that provide training, development and career progression-something today’s workforce demands. With improvement in the retail sector comes increased pressure to win the war for talent. This three-step checklist will help you identify your talent management strengths and weaknesses so you can recruit and retain the best people.
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Oracle HCM Cloud
Published By: HotSchedules     Published Date: Jan 17, 2019
Food safety should always be top-of-mind. Even one foodborne illness could put your restaurant out of business. The safety and well-being of your customers are at stake when your team isn’t following proper food safety protocol. This is where employee training becomes essential: your business needs a culture that values food safety. Typically though, food safety training hardly comes off as an exciting topic. But with today’s technology training can be engaging, entertaining, and memorable. This ebook will show you how to breathe new life into your food safety training with four lessons on making training more impactful.
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HotSchedules
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