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Published By: Pegasystems     Published Date: May 02, 2016
The successful launch of an online portal has given telecommunications company Oi the confidence to pursue an ambitious digital transformation initiative
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pegasystems, digital transformation, digitisation, customer service, customer engagement, online portal
    
Pegasystems
Published By: Genesys     Published Date: May 10, 2016
This white paper will identify the key components of a comprehensive outbound engagement strategy and detail the benefits organizations can achieve with outbound communications.
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genesys, frost & sullivan, communication, conversation, proactive, outbound engagement, customer experience
    
Genesys
Published By: Genesys     Published Date: Aug 11, 2016
This white paper will identify the key components of a comprehensive outbound engagement strategy and detail the benefits organizations can achieve with outbound communications. Are you ready to lean how?
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outbound engagement strategy, outbound communications, genesys, support costs
    
Genesys
Published By: Intel     Published Date: May 02, 2017
Cloudera helps communications service providers capitalize on big data to deliver a 360-degree view of customers and improve customer experiences.
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customer experience, service provider, csps, customer experience management
    
Intel
Published By: Intel     Published Date: May 02, 2017
Enabling communications service providers to scale up and support rapidly rising 4G LTE traffic while controlling costs
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virtualisation, cost reduction, network transformation
    
Intel
Published By: Intel     Published Date: May 02, 2017
Enabling communications service providers to increase agility, improve innovation, and deploy new services quickly and cost-efficiently.
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virtualisation, service providers, ims, reduce costs
    
Intel
Published By: Intel     Published Date: May 17, 2017
The network functions virtualization (NFV) revolution – where software-based services running in virtualized environments on Intel® architecture servers replace purpose built appliances – has taken communications service providers by storm.
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intel, vmware, nfv infrastructure, nfvi, network functions virtualization, architecture
    
Intel
Published By: Intel     Published Date: May 19, 2017
Intel is accelerating Network Functions Virtualization (NFV) with unique capabilities that enable optimal use of data center resources to deliver communications services.
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nfv, security, virtualisation, data
    
Intel
Published By: Intel     Published Date: May 19, 2017
An unprecedented level of network traffic is driving enterprises and communications service providers (CommSPs) to look for equipment that delivers greater operational agility and economics.
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infrastructure, data, software, nfv, intel
    
Intel
Published By: Intel     Published Date: May 24, 2017
An unprecedented level of network traffic is driving enterprises and communications service providers (CommSPs) to look for equipment that delivers greater operational agility and economics.
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Intel
Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 18, 2017
By creating a connected field service ecosystem, organizations can increase their response time, reduce mean time-to-resolution and eventually, power a more predictive service model. This will enable a new level of field service productivity and cost-savings from increased efficiencies. Organizations will also be able to provide exceptional customer experiences consistently. Customer disruption and asset downtime will be minimized, and organizations will be able to empower their field service resources with insight into the issue before they arrive at the customer site. All thanks to a unified field service and IoT strategy.
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internet of things, iot, daily activity, industry innovation, field service, organization management, device efficiency, telecommunications
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
Published By: PGi     Published Date: May 03, 2019
Frost & Sullivan research shows that unified communications (UC) is here to stay, with almost two-thirds of companies reporting that UC is deployed within their organization. GlobalMeet partnered with Frost & Sullivan to define unified communications as a service and outline how the cloud-based solution supports corporate goals. UCaaS delivers a wide variety of benefits to businesses, but not all UCaaS solutions are alike. Download the white paper to learn what key features and functionality to look for when evaluating potential UCaaS providers.
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PGi
Published By: PGi     Published Date: May 03, 2019
As businesses give employees more power to work wherever and whenever they want, IT and business leaders are tasked with creating connected, collaborative work environments that are optimized for all devices. Rather than investing in point solutions that employees may or may not use, many organizations are investing in Unified Communications (UC) — more specifically, UC as a Service (UCaaS) or UC services delivered through the cloud.
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PGi
Published By: Gigamon     Published Date: Feb 21, 2019
Download the latest Gartner report Align NetOps and SecOps Tool Objectives with Shared Use Cases and see why your NetOps and SecOps teams need to unite. The research looks at opportunities to create a faster, more secure network by strengthening crossfunctional communications and improving toolset usage. Learn how sharing tools, skillsets, common goals and best practices can result in a higher-performance network with reduced overhead and an optimized budget with less waste.
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Gigamon
Published By: Cisco     Published Date: Dec 27, 2017
The market for communications is shifting to one in which multi-modal interactions will become the norm. Voice, video, and messaging Communications and Collaboration will drive the future of this market. As messaging becomes a larger part of the Communications landscape, Mobile Collaboration is poised to take on a larger enterprise role, by way of shifting email to more of a confirmation tool. Moreover, the convergence of content types under UCC will be greatly enhanced by a categorized and dynamic ontology-driven knowledge framework that goes beyond search. Once the framework supports are in place, UCC will accelerate its momentum at an even greater rate than it already is today. This Research Note identifies the new elements of UCC and how enterprises can plan for the shift to multi-modal communications.
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Cisco
Published By: GetWellNetwork, Inc.     Published Date: Nov 22, 2013
Learn how to replace your hospital’s manual process for medication teaching and see how you can greatly improve consistency, efficiency, and measurability.
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getwell network, interactive whiteboard, patient care, quality patient care, quality of care, healthcare technology, patient satisfaction, hcahps
    
GetWellNetwork, Inc.
Published By: GetWellNetwork, Inc.     Published Date: Nov 22, 2013
Learn how to improve the efficiency of your pain management workflow and see how these changes will improve the day to day tasks for your nurses allowing them to work more effectively.
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getwell network, pain management, pain management workflow, joint commission, pain assessment documentation, pain management workflow, performance improvement, managing patient pain levels
    
GetWellNetwork, Inc.
Published By: GetWellNetwork, Inc.     Published Date: Nov 22, 2013
Learn how interactive patient whiteboards will improve care coordination while also increasing patient satisfaction and see how this can increase productivity of all hospital workers.
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getwell networks, interactive whiteboards, care coordination, healthcare technology, nurse communications, patient satisfaction, quality of care, interactive patient care
    
GetWellNetwork, Inc.
Published By: GetWellNetwork, Inc.     Published Date: Feb 22, 2014
Managing pain is vital to how hospitals are measured on patient satisfaction. Learn how a hospital uses an interactive patient care solution to streamline pain feedback, integrating with an EMR, nursing notification and pharmacy dispensing systems.
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hcahps, pain management, pain control, integration, patient satisfaction, emr, outcomes, press ganey
    
GetWellNetwork, Inc.
Published By: Hitachi Vantara     Published Date: Aug 16, 2018
In this infographic, we are going to show you the possibilities with modernized, optimized data infrastructure. In doing so, we aim to bring you ideas about how you can bring your own data-driven business vision to life, focusing on the outcomes that matter most to you. In essence, we will be discussing five main industries and the possibilities for modernized data infrastructure. We will be displaying how Banking and Financial Services, Telecommunications, Manufacturing, Healthcare and Retail can use data, analytics and automation to optimize their business, therefore bringing about a competitive edge which previously appeared unimaginable. Using data correctly, most importantly building proper data infrastructures, can be the driving force behind obtaining a competitive edge. Data is your story. And it’s our story, too.
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Hitachi Vantara
Published By: IBM     Published Date: Feb 02, 2016
Read this report to gain more insights from the Telecoms.com Intelligence survey, and learn why telecommunications operators need analytics to understand their customers—and maintain their loyalty.
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ibm. telecom, data, analytics, customer management, customer loyalty
    
IBM
Published By: mindSHIFT     Published Date: Nov 29, 2007
Unlike email, instant messages (IMs) do not allow group communication; nor do they persist -- you can't hold on to them for as long as you wish. Persistent group chat, however, allows businesses to organize persistent dialogue around business-critical topics, and keep them for easy retrieval later.
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collaboration, communication, project management, instant message, instant messaging, collaborate, discussion, communicate
    
mindSHIFT
Published By: iPass     Published Date: Feb 12, 2009
Unlike Wi-Fi access, 3G mobile broadband is available anywhere users have a mobile phone signal-from. From taxis, to trains, to remote stretches of road - your workforce will have access to critical data. If your company is even considering about deploying mobile broadband to its workforce, read this guide now!
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wifi, wi-fi, ipass, mobile, broadband, security, workforce, wireless communications
    
iPass
Published By: iPass     Published Date: Aug 28, 2008
Read this whitepaper now to learn all about 4G. New technologies, benefits and features of 4G will all be discussed in this white paper. Read now if you are considering future 4G deployment and find out how iPass can help!
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ipass, mobile, broadband, wimax, iptv, fourth-generation, ip-based architecture, ofdma
    
iPass
Published By: Vocia     Published Date: Aug 24, 2011
Traditional overhead paging technology has evolved into advanced network-based paging systems. Examine industry trends that drive the need for a future-proof, critical paging system for today's healthcare facilities.
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vocia, hospital sound systems, hospital paging systems, network-based paging, hcfm, network media systems, hospital paging infrastructure, biamp systems
    
Vocia
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