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Published By: Cisco and NVIDIA Corporation     Published Date: Oct 28, 2019
De performance en manier van aanbieden van applicaties zijn veranderd. Moet uw netwerk ook veranderen? De cloud verandert hoe IT-teams applicaties aanbieden en de performance van die applicaties beheren. Applicaties komen steeds verder van de gebruikers af te staan en bevinden zich dan in netwerken waarover de eigen IT-afdeling geen rechtstreekse controle meer heeft. Veel apps staan niet meer in het datacenter van de organisatie, maar in een openbare of hybride cloudomgeving. Er bestaan tegenwoordige applicaties die zijn gebouwd op microservices en containers.
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Cisco and NVIDIA Corporation
Published By: Schneider Electric     Published Date: Nov 04, 2019
What is digital transformation? Why is everyone talking about it? And what can it do for me? Across every level of your company, people are asking themselves these questions. The Global Digital Transformation Benefits Report provides answers. It’s based on data points from over 230 cases of digital transformation from around the world, in data centers, buildings, infrastructure, and industry. The results paint a compelling picture of what digital transformation can do for businesses of all types. A selection of key findings: - On average, digital transformation helped our customers save 35% on engineering costs. - Our customers cut an average of 28% off their energy costs. - Digital transformation efforts drove productivity gains by an average of 24%.
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digital transformation, digital transformation in business, digital transformation in healthcare, iot, data centers, buildings, infrastructure, industry
    
Schneider Electric
Published By: Intel     Published Date: Nov 13, 2019
A modern network typically extends from the core data center out to the edge and across multiple public, private, and hybrid clouds. This reality is changing how networks are architected, deployed, and managed. Modern, future-ready networks must bring the scale, reliability, and efficiency associated with the cloud into the enterprise network. This can be done through server-based network virtualization and orchestrated virtual network functions (VNFs) that allow network infrastructures to deliver innovative services with efficiency and ease
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Intel
Published By: Intel     Published Date: Nov 14, 2019
Infrastructure considerations for IT leaders By 2020, deep learning will have reached a fundamentally different stage of maturity. Deployment and adoption will no longer be confined to experimentation, becoming a core part of day-to-day business operations across most fields of research and industries. Why? Because advancements in the speed and accuracy of the hardware and software that underpin deep learning workloads have made it both viable and cost-effective. Much of this added value will be generated by deep learning inference – that is, using a model to infer something about data it has never seen before. Models can be deployed in the cloud or data center, but more and more we will see them on end devices like cameras and phones. Intel predicts that there will be a shift in the ratio between cycles of inference and training from 1:1 in the early days of deep learning, to well over 5:1 by 2020¹. Intel calls this the shift to ‘inference at scale’ and, with inference also taking up
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Intel
Published By: Intel     Published Date: Nov 14, 2019
You can migrate live VMs between Intel processor-based servers but migration in a mixed CPU environment requires downtime and administrative hassle A study commissioned by Intel Corp. One of the greatest advantages of adopting a adopting a public, private, or hybrid cloud environment is being able to easily migrate the virtual machines that run your critical business applications—within the data center, across data centers, and between clouds. Routine hardware maintenance, data center expansion, server hardware upgrades, VM consolidation, and other events all require your IT staff to migrate VMs. For years, one powerful tool in your arsenal has been VMware vSphere® vMotion®, which can live migrate VMs from one host to another with zero downtime, provided the servers share the same underlying architecture. The EVC (Enhanced vMotion Compatibility) feature of vMotion makes it possible to live migrate virtual machines even between different generations of CPUs within a given architecture.
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Intel
Published By: Juniper Networks     Published Date: Sep 26, 2019
"SD-WAN largely exists today to support two key enterprise transformations: multicloud and the software-defined branch (SD-Branch). Multicloud has changed the center of gravity for enterprise applications, and with that, has changed traffic patterns too. No longer does traffic need to flow to enterprise data center sites or central internet peering points and breakouts. That’s because most traffic from users and devices in the enterprise campus and branch today goes to cloud-based applications scattered across a host of clouds. It’s neither economical nor efficient to haul traffic over WAN-dedicated links to a central enterprise site. So to optimize the cost and performance of multicloud-bound traffic, modern WAN edge routers, often called customer premises equipment (CPE), are now equipped with hybrid WAN links and routing. Hybrid WAN interfaces may include WAN provider-dedicated links such as MPLS, as well as direct internet links over xDSL, broadband and 4G/LTE wireless."
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Juniper Networks
Published By: Dell EMC     Published Date: Oct 30, 2019
Midmarket firms face many of the same data center security risks as their enterprise counterparts with far fewer resources at their disposal to mitigate them. Downtime, data theft, and regulatory non-compliance all pose existential threats to these organizations and as they drive for continuous innovation and advantage in an increasingly competitive landscape, they must ensure valuable data and IT assets are secure, protected, and available at all times. How can midmarket organizations succeed in the face of these challenging market dynamics? This Research Insights report shows that the success organizations have enjoyed varies greatly, and further that organizations enjoying the greatest success demonstrate a clear organizational commitment to prioritizing security and operate fundamentally more secure data center environments. Download this report from Dell EMC and Intel® to learn more.
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Dell EMC
Published By: CloudHealth by VMware     Published Date: Sep 05, 2019
Public clouds have fundamentally changed the way organizations build, operate, and manage applications. Security for applications in the cloud is composed of hundreds of configuration parameters and is vastly different from security in traditional data centers. According to Gartner, “Through 2020, at least 95% of cloud breaches will be due to customer misconfiguration, mismanaged credentials or insider theft, not cloud provider vulnerabilities”1. The uniqueness of cloud requires that security teams rethink classic security concepts and adopt approaches that address serverless, dynamic, and distributed cloud infrastructure. This includes rethinking security practices across asset management, compliance, change management, issue investigation, and incident response, as well as training and education. We interviewed several security experts and asked them how public cloud transformation has changed their cloud security and compliance responsibilities. In this e-book, we will share the top
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CloudHealth by VMware
Published By: Cisco and NVIDIA Corporation     Published Date: Oct 25, 2019
IT organizations are no longer just a business support function and cost center—they are expected to drive business as part of the core corporate strategy. Adding to this, IT landscapes continue to increase in complexity, complicating management and innovation. Digital transformation helps IT adapt to these changes. Building a hybrid or multi-cloud IT environment can help you transform successfully. An effective cloud environment can provide: • Improved infrastructure management and flexibility • More time for IT to focus on strategic projects rather than manage data centers. • Better IT cost management In fact, 49% of companies cite “modernized IT infrastructure and technologies with increased agility, flexibility, manageability, and security” as a digital initiative on their long-term roadmap. To learn more, download this eBook!
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Cisco and NVIDIA Corporation
Published By: Cisco and NVIDIA Corporation     Published Date: Oct 28, 2019
Le prestazioni e la distribuzione delle applicazioni sono cambiate. Anche la vostra rete dovrebbe cambiare? Il cloud sta modificando radicalmente le modalità con le quali i reparti IT distribuiscono le applicazioni e gestiscono le loro prestazioni. Oggi più che mai le applicazioni vengono distribuite ad utenti anche distanti, attraversando reti che sono al di fuori del controllo diretto dell’IT. Anziché nei datacenter aziendali, molte applicazioni ora risiedono in ambienti cloud pubblici e ibridi. Esistono persino nuove tipologie di applicazioni costruite su microservizi e container.
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Cisco and NVIDIA Corporation
Published By: Group M_IBM Q4'19     Published Date: Sep 25, 2019
According to the latest research from Gartner, SOAR solutions are gaining visibility and real-world use driven by early adoption to improve security operations centers (SOCs). The first market guide from Gartner to cover the SOAR solution market provides analysis and direction on the current state of the SOAR market, as well as recommendations and key findings to help security and risk management leaders evaluate how a SOAR solution can improve their ability to prioritize security operations activities, formalize triage and incident response, and automate response.
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Group M_IBM Q4'19
Published By: Infinidat EMEA     Published Date: May 14, 2019
Reinventing Data Centers at Petabyte Scale to Enable Competitive Advantage
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Infinidat EMEA
Published By: Infinidat EMEA     Published Date: May 14, 2019
Data continues to grow at an astounding pace? As a result, data center space is becoming more scarce, as more arrays are acquired to store all of this data. Along with this data taking up space, it is also utilizing a great deal of power and cooling. In fact, the average data center in the U.S. uses approximately 34,000 kW of electricity each year, costing $180,000 in annual energy costs. As Infinidat set out to revolutionize the storage industry, one of our goals was to help consumers of storage build a more sustainable infrastructure that would be not only better for the environment, but also help them to save money as well. All of our patents come together to form InfiniBox, a storage solution that does just this.
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Infinidat EMEA
Published By: Workday     Published Date: Jul 30, 2019
This Aberdeen report centers it's focus on where they have seen ME organizations spend most of their time -- in employee acquisition. And rather, their study finds that their focus could be better applied to workforce engagement strategies and real-time performance management that can better manage retention goals over time.
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Workday
Published By: ttec     Published Date: Jul 24, 2019
Omnichannel is one of those words everyone uses, but few use correctly. It’s not another word for multichannel. It’s a different state of existence. In our experience, multichannel is the ability to interact with customers across many different channels, but not necessarily in a cohesive fashion. As new channels become available, they are “bolted on” to existing customer experience infrastructure such as CRM or customer support systems. Too frequently, the management of these channels becomes siloed (web versus in-store sales, for example). The effect of this from the customer experience standpoint can be disjointed and jarring. For example, the resolution of an issue following a customer conversation with an associate in the contact center may not be reflected when the customer goes online or into a store. Yet the ability to offer multichannel service experience is table stakes for today’s business. If you’re not available in the channels where customers want you to be, you cease to b
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ttec
Published By: ttec     Published Date: Jul 24, 2019
One of the most significant areas of opportunity for contact center leaders to cut costs is to leverage customer service bots to deflect calls. But today’s consumers have little patience for conversational bots that can’t understand what they’re saying or don’t know how to provide an accurate answer.
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ttec
Published By: ttec     Published Date: Sep 13, 2019
According to the annual report on fraud and internet crime published by the FBI’s Internet Crime Complaint Center (IC3), a staggering total of more than $2.7 billion was lost through online fraud and financial crime in 2018, the last full year available. And according to the Federal Trade Commission (FTC), there were more than 1.4 million fraud reports in that same time period. Many of these fraud events involved brand impersonation or illegal activities conducted via a brand’s website. In other words, the trust and faith the public has in your brand can be used as a cover for illegal activities, making fraudsters’ schemes appear authentic or trustworthy. To keep the trust within your brand, download the whitepaper to learn how and why identifying and stopping online fraud is essential.
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ttec
Published By: ttec     Published Date: Oct 25, 2019
Achieving a value-based digital transformation in the contact center isn’t just about adopting new technology – it’s about finding, implementing, and optimizing the right technology to gain the most value for the company, its employees, and most importantly, the customer. It all starts with a tactical cloud migration plan that’s rooted in an unbreakable alignment of business goals, IT strategy, and customer needs. This 7-point digital planning workbook was designed by TTEC’s Center for Customer Excellence to help facilitate richer, more productive CX transformation discussions between IT and business leaders. Don’t let misalignment derail your digital transformation efforts. Snag your FREE copy of The Ultimate CX & Digital Transformation Workbook for Contact Centers today! Learn how to create cross-company alignment to develop a strategic customer engagement plan that forms the basis for a successful value-based transformation.
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ttec
Published By: ttec     Published Date: Nov 04, 2019
As customer service organizations grow more complex, the day-to-day work of a contact center agent will change. Automation will tackle simple, repetitive tasks; agents will need different skills to handle more complex requests. This report helps contact center leaders understand how they need to hire a different type of workforce as AI, automation, and the changing nature of contact center work impact agent responsibilities, metrics, and performance — and what that means for customer experiences in the future.
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ttec
Published By: ttec     Published Date: Nov 08, 2019
Today’s most successful brands blend Artificial Intelligence (AI) and automation with human intelligence (HUMINT) to augment their customer and employee experience strategies in the contact center – and as a result, they’re winning over customers. While some tasks are perfect for automation – think about those mundane, repetitive, low-value actions – the truth is, AI simply cannot replicate the “human touch.” Understanding the strengths of each kind of intelligence (AI + HUMIT), and using them to cooperatively deliver exceptional employee and customer experiences is a pivotal competitive differentiator for brands. These leading brands agree there are four specific ways to drive the greatest outcomes – and we go into detail about them in all our Contact Center Collaborative Intelligence strategy guide.
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ttec
Published By: Masergy     Published Date: Nov 04, 2019
Driven by the need to save money, improve agility, and take rapid advantage of emerging technologies to improve internal collaboration and customer engagement, organizations are quickly adopting Unified Communications-as-a-Service (UCaaS) and Contact Center as a Service (CCaaS). UCaaS and CCaaS enable businesses to deliver a modern communications environment, without large capital investment, and in a manner that provides for rapid scaling, easy expansion into new sites and geographies, and deployment flexibility. Unfortunately, many enterprise networks are not optimized to deliver the performance and reliability required to support cloud-based applications, including UCaaS and CCaaS. As a result, IT leaders are rapidly adopting Software-Defined Wide-Area Network (SD-WAN) technologies. With SD-WAN’s ability to virtualize underlying network services and to build enterprise-grade WANs using both public (Internet) connectivity and private WAN connectivity, IT leaders can leverage it to su
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Masergy
Published By: athenahealth     Published Date: Sep 26, 2019
Telehealth lets practices quickly provide consultations, assessments, and test results, while saving patients a trip to the office. Now, the Centers for Medicare and Medicaid Services (CMS) plan to significantly expand reimbursement rules for telemedicine. Find out which additional reimbursements have been proposed, and see what healthcare professionals say about the changes, in this in-depth article from athenaInsight.
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athenahealth
Published By: Genesys     Published Date: Dec 20, 2018
If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical enterprise systems to the cloud. Since then, with the decrease of cloud costs, and the corresponding increase in security and, the viability and total cost of ownership of cloud deployments are attracting more and more companies. This eBook will cover how different criteria can affect a choice between a cloud or on-premises contact center, including: • The size of your contact center, and business requirements such as customer journey management • The location and quantity of contact centers being managed • The need for scalability, speed of deployment, and maintenance requirements
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Genesys
Published By: Genesys     Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes. Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include: • Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI • 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance • In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year • Europe
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Genesys
Published By: Genesys     Published Date: Jun 19, 2019
Contact centers often pool agents into large groups of generalists to distribute work evenly. Skills-based routing takes this a step further with specialized groups. But neither approach scales properly to identify all opportunities and drive business outcomes on each interaction. Predictive routing uses artificial intelligence (AI) and machine learning to create balance—meeting targets and giving customers a personalized experience. Read Demystifying AI: Creating an AI partnership that maximizes business results to learn how predictive routing systematically: Evaluates historical and real-time data to make predictions; Makes the best customer-agent match to drive desired outcomes; Keeps agents engaged and reduces handle times.
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Genesys
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