HR Hero Your Employment Law Resource
 

The Forrester Wave: Customer Service Solutions For Enterprise

White Paper Published By: Pega
Pega
Published:  Dec 16, 2015
Type:  White Paper
Length:  19 pages

Report published by Forrester



Customer service is the cornerstone of a great customer experience. However, in today’s digital consumer age, organizations no longer decide how customer-centric their companies are, the customers do. According to the The Forrester Wave™: Customer Service Solutions For Enterprise, Q4 2015” report, customer service technology investments are one of the top five most focused on investments that companies made in 2015. Why? Because good customer service boosts long-term loyalty. This report identifies the 11 most significant customer service solutions with Pegasystems ranking as a leader.

Download this Forrester Wave report and get detailed findings on how well each vendor fulfills Forrester’s criteria and where they stand in relation to other vendor solutions in order to help customer service professionals select the right partner for their customer service initiatives.



Tags : 

Social Networks:
Employers Forum
facebook
Twitter
YouTube
© 2019 BLR®—Business & Legal Resources. All rights reserved. 800-274-6774


Infinite Menus, Copyright 2006, OpenCube Inc. All Rights Reserved.